Vaya Con Data Get eSIM

Refund Policy

Last updated: July 19, 2026

This policy explains when refunds are available for Vaya Con Data eSIM purchases. eSIMs are digital products delivered by email / QR code.

1. Full refund — not activated (30 days)

If you have not activated the eSIM (no successful connection to a mobile network using the profile), you may request a full refund within 30 days of purchase.

Email support@vayacondata.com with:

2. After activation

Once the eSIM has connected to a network, the digital good is considered used/consumed. Refunds after activation are discretionary and evaluated case-by-case (for example, documented provisioning failure on our side that we cannot fix).

If you have technical issues, contact support first—we will try to help you get online before considering a refund.

3. Device compatibility

You are responsible for confirming your phone is unlocked and eSIM-compatible before purchase. Incompatibility due to carrier lock or unsupported hardware is generally not refundable after delivery of a working activation profile, but we will still try to help.

4. Duplicate charges / payment errors

If you were charged twice in error, or charged for an order that failed to fulfill and we cannot deliver, we will refund the erroneous charge after verification.

5. How refunds are paid

Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days after approval (card issuer timelines may vary).

6. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue. Unwarranted chargebacks may result in order suspension and evidence submission to the payment processor.

7. Consumer rights

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your jurisdiction that cannot be waived by contract. If those laws require a different remedy, we will comply.

8. Contact

Vaya Con Data
support@vayacondata.com ·
Order lookup: order-lookup.html