Terms of Service

Last updated: July 19, 2026 · Version: 2026-07-19

These Terms of Service (“Terms”) govern your purchase and use of digital eSIM products sold by Vaya Con Data (“we”, “us”, “our”) through vayacondata.com.

By placing an order, checking the acceptance box at checkout, or using an eSIM obtained from us, you agree to these Terms, our Privacy Policy, and our Refund Policy.

1. Who we are

Seller / trade name: Vaya Con Data (also styled VAYA CON DATA)

Support: support@vayacondata.com ·

Website: https://vayacondata.com

We sell prepaid travel eSIM plans online. Listed plan prices are in USD before tax unless otherwise stated. Applicable taxes are calculated at Stripe Checkout based on your billing address and shown before you pay.

2. Eligibility

• You must be the age of majority in your place of residence (or have parental/guardian authority) to purchase.
• You confirm your device is unlocked and eSIM-compatible before buying.
• You must provide accurate contact information (especially email) so we can deliver the eSIM.

3. Service description

We sell prepaid eSIM data and voice/SMS packages for use primarily in European countries (see our FAQ for the current country list), typically delivered as a digital QR / activation profile. Service is provided via wholesale partners (including networks such as Orange and partner operators). Coverage, speeds, partner networks, and features may vary by country and network conditions and are not guaranteed in every location.

eSIMs are digital goods. Delivery is by email and/or order lookup. There is no physical shipping.

4. Orders, pricing & payment

• Prices are generally listed in USD as one-time payments (no subscription unless clearly stated).
• Payments are processed by Stripe. We do not store full card numbers on our servers.
• By paying, you authorize the charge for the selected plan, quantity, and any disclosed discounts/taxes.
• We may refuse or cancel orders that appear fraudulent, abusive, or in error (including obvious pricing errors), and will refund unfulfilled cancelled orders.

5. Activation & your responsibilities

• Plan validity (e.g. 30/31/90 days) generally begins when the eSIM first connects to a supported network—not always at purchase—unless your plan details say otherwise.
• You are responsible for correct installation, device settings (data roaming, dual-SIM preferences), and local laws on device use.
• Keep activation QR codes private. Treat them like credentials; sharing may allow someone else to claim the profile.

6. Acceptable use

Plans are for personal/lawful travel and communication use. You may not use the service for spam, fraud, network abuse, unlawful interception, or any illegal activity. We or upstream operators may suspend or throttle service for fair-use or abuse reasons.

7. Refunds

Refund eligibility is governed by our Refund Policy. Digital goods that have been activated (network connection established) may have limited refund rights under consumer law and our policy.

8. Privacy

We process personal data as described in our Privacy Policy, including to fulfill orders, prevent fraud, and meet legal obligations (e.g. tax and accounting records).

9. Disclaimers & limitation of liability

Service depends on third-party networks and device capabilities. To the maximum extent permitted by law:

• We do not guarantee uninterrupted coverage, speed, or availability in every location.
• We are not liable for device incompatibility, user installation errors, carrier outages, or consequential damages (lost profits, travel disruption, etc.).
• Our aggregate liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits rights that cannot be waived under applicable consumer protection law.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts in Ontario have exclusive jurisdiction, subject to mandatory consumer protections in your place of residence where applicable.

11. Changes

We may update these Terms by posting a new version on this page with a new “Last updated” date. Material changes apply to orders placed after the update.

12. Contact

Email: support@vayacondata.com