Frequently Asked Questions
Everything you need to know about Vaya Con Data eSIMs.
rocket_launch Getting Started
An eSIM is a digital SIM that activates instantly by scanning a QR code. No physical card needed. After purchase, you'll receive a QR code via email. Go to Settings → Cellular → Add eSIM on your phone, scan the code, and you're connected on Orange 5G.
Most modern smartphones support eSIM: iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer. Check your phone's Settings → About Phone → SIM Status for eSIM support. If your phone supports eSIM, it works with Vaya Con Data.
Install it before you travel (you need Wi-Fi to scan the QR code). The eSIM activates as soon as your phone connects to a supported European network, so it's ready the moment you land. Just make sure you have the QR code saved before departure.
phone_in_talk French Phone Number
Yes. All Voice+SMS plans include a real +33 French mobile number. You can receive SMS (2FA codes, booking confirmations) and make/receive unlimited calls within the EU. It works just like a local French SIM.
Yes. WhatsApp, iMessage, and other messaging apps work normally with your eSIM data. You can keep your regular WhatsApp account — no need to change anything. If you want a second WhatsApp account with your French number, WhatsApp now supports dual accounts on the same phone.
public Coverage & Network
32 European countries including: France, UK, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Ireland, Greece, Sweden, Denmark, Norway, Finland, Poland, Czech Republic, Hungary, Croatia, Romania, Bulgaria, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus, Iceland, and Liechtenstein. We're adding more regularly.
In France, you connect directly to Orange — the country's best and fastest network. In other European countries, we partner with top-tier local providers to ensure you always get the strongest available signal. No MVNO throttling, no low-priority data.
credit_card Billing & Refunds
We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe, the industry-standard payment processor. Payment is one-time — no subscriptions, no hidden fees. Your eSIM is delivered immediately after payment.
Full refund within 30 days of purchase if you haven't activated the eSIM. If you're having technical issues, our support team will help troubleshoot first. Refunds are processed within 3-5 business days. See our full refund policy.